2. How to Create a Business Process and When Is the Best Time to Apply It

We have created an interactive newsletter experience where our experts share real-world insights, proven strategies, and hands-on tasks you can apply right away. Each month brings a new topic and focus, giving you practical knowledge and actionable takeaways - all in one powerful learning journey.

Our topic in July 2026 is Fundamentals First: Most transformations don't fail because the technology was wrong. They fail because the foundation underneath it was never solid. This category is about the unglamorous work that determines whether everything else succeeds - fixing broken processes before you automate them, understanding what readiness actually requires, getting your data into a state you can trust, and making sure your senior leaders are genuinely aligned, not just publicly supportive. None of it is exciting. All of it is necessary.

We have created an interactive newsletter experience where our experts share real-world insights, proven strategies, and hands-on tasks you can apply right away. Each month brings a new topic and focus, giving you practical knowledge and actionable takeaways - all in one powerful learning journey.

Our topic in August 2026 is The Cost of Blind Trust: Optimism is useful until it becomes expensive. This category is about what happens when hope and faith replace rigorous scrutiny - in how you plan, in how you select vendors, and in how you evaluate whether an initiative is actually on track. Vendors are incentivized to keep you excited. Sunk costs are incentivized to keep you committed. Neither of those forces is working in your interest. Learning to ask harder questions, earlier, is what separates transformations that deliver from ones that just consume budget.

We have created an interactive newsletter experience where our experts share real-world insights, proven strategies, and hands-on tasks you can apply right away. Each month brings a new topic and focus, giving you practical knowledge and actionable takeaways - all in one powerful learning journey.

Our topic in September 2026 is Know Your Scale: The most underestimated risk in any transformation isn't technical - it's scope. Organisations consistently underestimate how far the change actually reaches, what a successful pilot really predicts, and how long it takes people to genuinely adopt a new way of working. This category is about doing the honest math before you commit to a plan, mapping the full blast radius of the change, understanding what pilots do and don't tell you, and building an approach that's actually sized to the transformation you're undertaking, not the one you wished you were.